Karizmatik Kreationz, “K3” Bakery Policies

A retainer of $50 is required on ALL CUSTOM ORDERS* and is non-refundable. Security deposits are required on all custom orders 24 hours after placing an order with the business and shall be ½ of the order total or more, at the discretion of the owner/managing member of the business.

(Orders needed before 14 days notice, not including Sundays) are NOT eligible for security deposits; must be paid in full and are subject to an  additional “rush/express” fee based on the size of your cake & number of days needed before the minimum advance notice ($7/day). See Payment Types, Terms and Conditions.

We do not specialize in allergen-free cakes, nor are we an allergen-free bakery. We do recognize that people contain severe and life- threatening allergies; some more acute and we always do our best to keep baking areas/miscellaneous areas clean and sanitized, however your cake may come into contact with trace elements of certain allergens and we are not responsible for any allergic reactions, illnesses or hospitalizations that may be claimed to have occurred when ordering our services or products. We do require staff and other contact members under our supervision, to take a Covid-19 test to ensure that we maintain covid free environment, and ask that you refrain from requesting our services if you are, or may think you are, positive with covid.

Hooray!! We take many forms of payment and the conditions of each payment vary as follows: (*fees schedule)

• Cash/Zelle (FREE payment option, you can avoid most taxes and most fees)

• CC/Debit* (taxes applicable will be stated on invoice, plus 1.75% service fee)

• Apple Pay* (incurs an additional 1.5% fee)

• Cash App* (incurs an additional 2.6% fee)

• CHECKS OF ANY KIND ARE NOT ACCEPTED*

Hooray!! We take many forms of payment and the conditions of each payment vary as follows: (*fees schedule)

• Cash/Zelle (FREE payment option, you can avoid most taxes and most fees)

• CC/Debit* (taxes applicable will be stated on invoice, plus 1.75% service fee)

• Apple Pay* (incurs an additional 1.5% fee)

• Cash App* (incurs an additional 2.6% fee)

• CHECKS OF ANY KIND ARE NOT ACCEPTED*
   

• (Please Note: Payments of an inaccurate amount will be refunded to be repaid with the accurate amount including the applicable taxes and service fee.)

You agree to pay the remaining balance in full 7 days, 1 week (Including Sundays) before your custom  order due date, unless otherwise specified.  Unpaid or overdue invoices may result in late fees, and suspension or termination of the Project. Missing your due date payments will incur late charges of ($5) per day, every day for 4 days and by that time, the cake will be sold, etc. 

Although our site items are custom, and tailored to fit your needs, they are not considered like our new custom orders that require lengthy time to plan and execute, therefore they are not eligible for minimum security deposits, or payment plans, and require full payment at the time of ordering on our site.

Hooray!! We take many forms of payment and the conditions of each payment vary as follows: (*fees schedule)

• Cash/Zelle (FREE payment option, you can avoid most taxes and most fees)

• CC/Debit* (taxes applicable will be stated on invoice, plus 1.75% service fee)

• Apple Pay* (incurs an additional 1.5% fee)

• Cash App* (incurs an additional 2.6% fee)

• CHECKS OF ANY KIND ARE NOT ACCEPTED*

Hooray!! We take many forms of payment and the conditions of each payment vary as follows: (*fees schedule)

• Cash/Zelle (FREE payment option, you can avoid most taxes and most fees)

• CC/Debit* (taxes applicable will be stated on invoice, plus 1.75% service fee)

• Apple Pay* (incurs an additional 1.5% fee)

• Cash App* (incurs an additional 2.6% fee)

• CHECKS OF ANY KIND ARE NOT ACCEPTED*

NO REFUNDS WILL BE GIVEN ON RUSH ORDERS and/or 7 days before the cake is due! *Most cakes are only eligible for partial refunds. Deposits and Material costs are non refundable

Acceptable/qualified payments for custom orders must be paid on/before the end of our processing day (5 PM)

No refunds will be given on services completed as described in the contract are not subject to refunds. The Client will not be reimbursed for services canceled once work has begun. All sales are final.

NO REFUNDS WILL BE GIVEN ON RUSH ORDERS and/or 7 days before the cake is due! *Most cakes are only eligible for partial refunds. Deposits and Material costs are non refundable

Yes, we deliver! We are not responsible for inclement weather and will not deliver in such conditions. We are not responsible for humidity/sun exposure and are equipped with air conditioned vehicles. 

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Delivery Times & Schedule

Sun-Tuesday: 11 AM-8 PM

Wed-Sat: 11 AM-1 PM

(Last delivery is (8PM); VIP (9 PM). (For example, level 1 & 2 Pastry Pals, if you need your cake for your event at 9pm, please choose a time of around 7PM.)

Delivery Fees, T&R

Up to the first 10 miles are only $30.00 and incur an additional fee per mile (fee per mile varies according to subscription level), for every mile after. We ask that YOU (our contact, the person who ordered the cake) or an authorized representative on your account, be available at the time of delivery to ensure that your order is to your expectations, and to sign the necessary paperwork upon delivery. The “Completion of Services” contract is REQUIRED to be signed before our delivery drivers leave your order and/or the premises, or the order will not be left with you. 

Delivery Payments/Invoice

Payment can be included with your cake total; can be paid ON or BEFORE delivery and is also acceptable in cash upon delivery. Drivers do not carry ANY cash on their person, or inside of their vehicles, so we ask that you try and have exact change. MUST BE PAID at the time of delivery if not already paid*

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(*If management decides to allow extra time for delivery to be paid, you (the client) will be asked to sign a promissory note agreeing to pay by a certain due date and abiding by the terms set forth as consequences for failure to do so. LEGAL ACTION WILL BE TAKEN!)

We ABSOLUTELY don’t mind you picking your cake up yourself! We like to think of it as your bonding moment actually but here are a few tips to deliver like a pro: Refer to your “Cake Care Card”

Please be on time for your cake pickup which all have a 10 minute grace period, or you will lose your spot/time and be charged a late pickup fee of $1 per/min, up to 50 additional minutes. The late fee will be required to be paid in full before you receive your order. 

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1. Please have someone (if possible) accompany you so that you or them will be able to HOLD the cake*(this applies to standing, and 2 tier or larger cakes)

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2. Please have an air conditioned automobile and keep your windows rolled up to keep the cake cool from Houston's weather and elements. (i.e., the sun, humidity, rain and or snow).

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3. DO NOT sit anything on top of your cake box, or sit your cake box on top of anything other than an individual’s lap, or the car’s seat. (When using only your car’s seat, please use the seat belt for the remainder of the transport). 

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4. WE KNOW it is impossible to avoid potholes and speed bumps, but we do recommend that you travel at a safe speed of 45-50 mph or under when transporting your own cake. (2 tier or larger)

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5. Please AVOID hard braking (if possible) to avoid cake shifting, tipping or falling completely over.

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6. DO NOT sit on your vehicle's floor for any reason!!!

WE WILL NOT REFUND ANY MONIES PAID AFTER PICKING UP YOUR OWN CAKE, OR BE HELD RESPONSIBLE FOR ANY DAMAGES THAT OCCUR AFTER THE CAKE LEAVES OUR PREMISES!

For events held outdoors, we will not be held liable/responsible for damages that occur to your cake due to inclement weather, such as high winds, temperature, rain, snow, etc. We will not be held accountable for other outside elements such as uneven setups/displays, bugs or insects and/or debris (i.e, dust, trash or other minute matter). WE WILL NOT REFUND ANY PORTION OF YOUR MONIES AFTER DELIVERY IS MADE AND WE HAVE LEFT THE PREMISES!

We are always glad to bake whatever it is you want, (within our skill set) just to make you happy. However we will not be held liable for disputes or any concerns for products requested that are not a part of our menu, or outside our recommended guidelines. Darker icings, frostings and fondants may cause staining to clothes, mouth and teeth, and are not liable for such effects.

All cakes must be cancelled one week in advance to receive a partial refund. Failure to cancel within this time frame ensures that the customer will only receive 50% of the refund. NO CASH REFUNDS ARE GIVEN. Failure to cancel within 3days of cake pick-up or delivery date and time will result in no refund given.

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There will be a $10.00 fee to any changes made to cake orders within 24 hours. 

We are not responsible for any damages done to cakes that leave our bakery when we are not delivering them.